If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

What happens after I place my order?

Once you have placed your order, keep an eye on your email inbox. We will email you a confirmation email to let you know we have received your order. Once your item has been shipped you will receive another email with tracking information. We aim to fill all orders within 2 business days.

What is your return/refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return/exchange.

Please refer to our refund policy for more information.

What payments do you accept?

We accept payments via MasterCard, Visa, Paypal, AMEX, and AfterPay.

How do I make a return?

To make a return click here. Please ensure your return meets the following criteria:

1 – Items are unworn/unwashed and in resalable condition;
2 – In the original packaging with tags;
3 – Adequately packaged for transit; and
4 – Return label clearly displayed on parcel.

How long will it take to receive my order?

Standard shipping (2-5 business days)
Express shipping (1-2 business days)

New Zealand:
Standard shipping (6-10 business days)
Express shipping (2-4 business days)

My shipping information is incorrect, how do I fix this?

Email to update your details, however if your item has already been shipped for the fastest response, please contact the appropriate courier service to advise them of your address change.

Domestic orders are sent with Australia Post (13 76 78)

International orders are sent with UPS (1800 742 5877)

Please note Aver Active will not be held responsible for lost parcels due to incomplete address information.

Do you ship internationally?

Yes, International shipping is available at checkout.

My order hasn’t arrived, what do I do?

Delays with our courier can sometimes occur, so we ask that you allow 14 business days for your parcel to arrive. Your shipping confirmation email will contain tracking details so you can see where your parcel is.